Resources
We are proud you have selected Community Medical Providers for your family healthcare. We are proud that to OVER 2000 valley residents choose our healthcare providers each day! In fact, nearly 1 out of every ten Central California residents selects CMP.
This section is for you – to help you understand your healthcare a little better. If there is ever anything we can do to make your care better, please don’t hesitate to let us know. Call your office or E-mail us.
Billing & Insurance
Billing for Services
You are responsible for supplying all appropriate billing information, including insurance identification and the correct insurance billing address. Please notify us of any changes in your phone or address.
Insurance Plans
CMP accepts most health plans and we are a provider for most HMO plans in the area. Unfortunately, we are no longer contracted to see Medi-Cal recipients.
Prescriptions
Refills
When you need to have a prescription refilled, please contact your pharmacy at least 7 days before you run out of the medication. They will contact us if needed.
Mail Order Rx Refills
Please notify us 15 days in advance for mail order prescriptions.
Referrals & Records
Referral to Specialists
Your physician may refer you to a specialist. If you are an HMO patient, a CMP referral is necessary for the specialty provider. The referral staff will schedule an appointment with a specialist and contact you concerning the date and time. Please wait for the referral to be processed before seeking specialty care, as prior authorization from your health plan may be necessary. Without a referral, payment may be denied and you may be responsible for the total payment.
Routine referrals are processed in 5-7 working days. If you do not hear from us in 10 working days, please contact our office. An urgent referral will be processed within 24 hours
Medical Records
If you need a copy of your medical records forwarded to another provider, you must complete a Release of Information form at the CMP office. This is required to assure your confidentiality and to meet federal regulations. Please allow at least (15) fifteen working days to complete the copying. A fee will normally be charged upon completion.
Emergency & After-Hours Care
If you need medical attention after normal office hours or your physician is unavailable, another CMP provider will take your call and make necessary arrangements for your care. If you have an urgent or sudden illness, please contact the office immediately. An appointment will be scheduled for you. If you require emergency treatment or you are in a life-threatening situation, please dial 911 immediately.
Forms & School or Work Excuses
Please allow 48-72 hours for forms to be completed. A fee will be collected upon completion.
If you need a work excuse or your child needs a school absence note, please let the front desk or nurse know upon arrival.
Appointments & Cancellations
Appointments
If you need an appointment, please call your specific CMP Office.
Cancellations
We require a 24-hour advance notice if you need to cancel or reschedule an appointment. If you are more than 15 minutes late to your appointment, we may need to reschedule you.
The Basics
At times schedules may be affected by emergencies or longer-than–expected visits. We may need to address your urgent issues and schedule another appointment to address others.
If you need a second family member to be examined, please let us know when scheduling the appointment.
Please bring to your appointment:
1. All medications you are taking
2. List of Urgent Issues
3. Any work or School absence excuse forms
4. Your Insurance Cards
5. Your Co-payment*
6. Forms that need to be filled out (A form fee may apply)
7. Immunization Records
*Co–payments are determined by your health plan.