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FAQ's

We are proud you have selected Community Medical Providers for your family’s healthcare. Over 2,000 valley residents choose our healthcare providers each day! In fact, 1 out of every 10 Central California residents have also chosen Community Medical Providers for their family’s healthcare needs.

The section below will help answer FAQ’s. If there is anything we can do to improve patient care, please don’t hesitate to Contact Us and let us know. Thank you for choosing Community Medical Providers.

Billing & Insurance

Billing for Services

You are responsible for supplying all appropriate billing information, including insurance identification and the correct insurance billing address. Please notify us of any changes in your phone or address.

Insurance Plans

CMP accepts a wide range of health plans and we are a provider for most HMO plans in the area. Unfortunately, we are no longer contracted to see Medi-Cal recipients. 

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Prescriptions

Refills

Medication refills are available by contacting your pharmacy. Please allow 48 hours for prescription refills to be completed.

Mail Order Rx Refills

Please notify your CMP office 15 days in advance for mail order prescription refills.

Referrals & Records

Referral to Specialists

CMP offer a wide range of medical services. However, for more extensive care, you may be referred to a specialist. If you are an HMO patient, a referral is required for a specialty provider. The referral coordinator will schedule your appointment with the specialist after obtaining prior authorization from your heath plan and will contact you concerning the date and time of your appointment. Without authorization, payment for treatment may be denied.

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Routine referrals are processed in 5-7 working days. If you do not hear from us in 10 working days, please contact our office. An urgent referral will be processed within 24 hours

Medical Records

Medical care & services received at CMP are confidential. No patient information will be disclosed without written consent, unless required by State or Federal Law.

 

If you need to have a copy of your medical records forwarded to another provider, you must complete a HIPAA Release of Medical Records Form at your CMP office. This formality is to ensure patient confidentiality.

Emergency & After-Hours Care

All CMP providers make arrangements for their patients to receive after-hours medical attention. If your provider is unavailable, another CMP provider will take your call and make necessary arrangements for your care.  If you are experiencing a medical emergency, please dial 9-1-1.

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Forms & School or Work Excuses

Please allow 48-72 hours for forms to be completed. A fee will be due upon completion.

If you need a work excuse or your child needs a school absence note, please let the front desk or nurse know upon arrival.

Appointments & Cancellations

Appointments 

To schedule an appointment, please call your Community Medical Providers office.

To Cancel or Rescedule an Appointment

All Community Medical Providers offices require a 24-hour notice of cancellation or to reschedule an appointment. 

If you are more than 15 minutes late to your appointment, your provider may need to reschedule.

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The Basics

At times schedules may be affected by emergencies or longer-than–expected visits. Your provider may need to address your urgent issues and schedule a separate appointment for non-urgent issues. 

If you need a second family member to be examined, please notify the office when scheduling.

Please bring the following to your appointment:
1. A list of current medications.
2. Any work of school excuse forms you need completed.
3. Your current insurance card(s).
4. Your co-payment.
5. Any additional forms you need completed. Please note that a form fee may apply.
6. Immunization Records.

*Co–payments are determined by your health plan.

Patient Satisfaction

We aim to provide a positive patient experience and your feedback is very important to us. Please do not hesitate to let us know what we can do to make your visit more enjoyable. 

We perform patient surveys 4x/year to ensure we are providing quality care. Your feedback continues to let us know that you are pleased with CMP and the care that we provide.

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